Terms and Conditions

General

Jeatson offers an online sales service for plastic and chemical protection products and installation kits representing multiple combinations of different designs, sizes and colors.

Applications

These general terms & conditions govern commercial transactions carried out on the site www.jeatson.com, by the user from the moment he has validated his order.

Content of orders

Jeatson declines any responsibility for the consequences related to the content of texts, logos or personalized designs ordered by its customers.

Quality

Jeatson uses the best cutting, printing and scanning technologies, however color printing may vary depending on the products or lamination conditions, our responsibility cannot be engaged if the customer notices a slight difference between the final product and the one viewed later.

Order

The order’s validation takes the place of a production order and cannot be modified. When ordering, the customer accepts the pricing applied as well as its delivery method. Jeatson can in no case be held responsible for mistakes, omissions or referencing errors, as the result of the customer having first checked the merits of his order before final validation of it at first place.

Payment

Payment must be made when the customer is ordering. At no time may the sums paid be considered as a deposit or down payment. The payment of the full amount of the order will be made by Jeatson at the time of validation of the order.

All orders are payable in euros. To pay for his order, the buyer has all the means of payment referred to in the order form: online bank card or Paypal.

As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.

Delivery

The products will be delivered to the address indicated by the buyer on the order form, in mainland France and Corsica. For other countries, additional pricing will be requested.

Deadline: delivery times should be differentiated from manufacturing times.

Delivery: the average times from the Jeatson production area are as follows:

colissimo followed: 72 hours

letters: 24/48 hours

Any exceeding of the time limit may not give rise to damages, withholding or cancellation of the order by the buyer.

In the event of a delay in delivery compared to the date initially set, the buyer must notify Jeatson by email in order to be able to investigate the carrier but also to improve the quality of service. An investigation with the carrier can last up to 21 working days, if during this period the product is found, it will be immediately re-routed to the delivery location designated in the order form.

Check upon receipt that the packaging is intact. If you have any doubts, unpack the package in the presence of the carrier and make the necessary reservations on the delivery slip. Then within 3 days send a registered letter with acknowledgment of receipt to the carrier with a copy to Jeatson.

Under no circumstances can Jeatson be held responsible for delays or losses attributable to the postal service or any other carrier.

Quality or compliance issue

In the event of delivery of a product that does not comply with the order, the buyer must make his complaint within 14 days of receipt of his package.

Complaints must be made by email or telephone and must include:

the buyer’s contact details

the reference of the products concerned

the reason for the complaint

Under no circumstances may an order be returned without the prior consent of Jeatson.

All Jeatson items are made or personalized exclusively for its customers. In the event that the order has been scrupulously respected by Jeatson, the latter will not be able to initiate a refund or accept any withdrawal from a customer to the extent that the latter has validated his order via the Internet .

The right of withdrawal will apply exclusively to non-personalized products, and in this case only. The customer will have the period of 14 clear days knowing that the return costs are attributable to it. Jeatson will not be able to make a refund but will issue a credit note corresponding to the returned merchandise.

Protection of personal data

Information rights (article 32 of the law of January 6, 1978 amended by the law of August 6, 2004): The data processing manager is Jeatson.

Right of opposition (article 38 of the law of January 6, 1978 modified by the law of August 6, 2004): You have the possibility of opposing for legitimate reasons to appear in a file.

Any person can refuse, without having to justify himself, that the data which concerns him is used for purposes of prospection, in particular commercial.

Right of access (articles 39, 41, 42 of the law of January 6, 1978 amended by the law of August 6, 2004): Any person proving their identity has the right to question the person responsible for a file or processing to find out if it has information on it, and if necessary to obtain communication thereof.

Right of rectification (article 40 of the law of January 6, 1978 amended by the law of August 6, 2004): You can correct, complete, update, block or delete information concerning you. In all cases, the exercise of this right is carried out, in accordance with the Data Protection Act, by contacting support@jeatson.com. For any information on the protection of personal data, you can consult the website of the Commission Informatique et Liberté: www.cnil.fr

The use of your data is intended for the processing of your order.

Dispute resolution

French law and the rules of jurisdiction are applicable to settle any disputes that may arise from the implementation of these terms & conditions.

Jeatson invites the customer to seek a solution to any problem that arises by simply contacting her. Jeatson seeks above all solutions to satisfy its customers.

Mediation

In accordance with the provisions of the Consumer Code, the customer can resort to the mediator to whom he reports for the treatment of his complaints.

Our mediation center is Medicys: https://conso.medicys.fr

Conditions of non-admissibility of files (art. L.612-2 of the Consumer Code):

The consumer does not justify having tried, beforehand, to resolve his dispute directly with the professional by a written complaint according to the methods provided, if applicable, in the contract the request is:

manifestly unfounded or abusive

the dispute has been previously reviewed or is under review by another mediator or by a court

the consumer lodged his request with the mediator within more than one year of his written complaint to the professional

the dispute does not fall within its ​​jurisdiction area.

The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his mediation request.

 

Delivery delay:

Delivery times are estimated as follows:

  • Taking charge of your order

Your order is taken care of on d + 2 from Monday to Friday if you place your order before midnight and pay by credit card or Paypal.

Orders paid by check, bank transfer or money order are taken care of on d + 1 from the day of receipt of payment.

  • Manufacturing

Manufacturing times are estimated at 2 to 3 days.

You will receive an automatic e-mail * notification when your order goes into production.

  • Delivery

The average delivery times observed are 48h to 72h Metropolitan France.

You will receive an automatic notification by e-mail * when your order has been dispatched from our workshop.

* If you do not receive your package within 72 hours of receiving this e-mail, please contact our customer service on 04 94 96 65 30, open Monday to Friday from 9:30 a.m. to 5 p.m.

IMPORTANT: Any special request from you will result in an increase in these deadlines.

 

SARL JEATSON

capital of 5000 euros

ZI des Devins

54, Chemin du Carréou

83480 Puget sur Argens

Phone: +33 (0) 4 94 96 65 30

Email: support@jeatson.com

Siret: 838 672 822 00015

APE code: 4531Z

CONTACT US
04/04

    Jeatson
    54, chemin du Carréou
    ZI des Devins
    83840 Puget sur Argens

    +33 4 94 96 65 30
    +33 7 87 30 25 75
    info@jeatson.com

    Morgane Yong
    Commercial Department
    +33 6 02 10 82 63
    morgane.yong@jeatson.com

    For more information, contact us at the office or our commercial department.

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