Terms of Sales

General

The Jeatson company offers an online sales service for plastic and chemical protection products, installation kits representing multiple combinations of different models, sizes and colors.

Apps

The present general conditions of sale govern the commercial transactions carried out on the site www.jeatson.com , by the user from the moment when this one will have validated his order.

Content of orders

Jetson declines all responsibility for the consequences linked to the content of the texts, logos or personalized designs ordered by its customers.

Quality

Jeatson uses the best cutting, printing and scanning technologies, however the printing of colors may vary depending on the products or lamination conditions, our responsibility cannot be engaged if the customer notices a slight difference between the final product and that viewed later.

Ordered

The validation of the order takes the place of a production order and cannot be modified. When ordering, the customer accepts the pricing applied as well as its delivery method. Jeatson can in no way be blamed for errors, omissions or referencing faults, the customer having first checked the validity of his order before the final validation of it.

Payment

Payment must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or installment. The collection of the entire amount of the order will be made by Jeatson at the time of validation of the order.

All orders are payable in euros. To pay for his order, the buyer has all the means of payment referred to in the order form: online credit card or Paypal.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

Delivery

The products will be delivered to the address indicated by the buyer on the order form, in metropolitan France and Corsica. For other countries, additional pricing will be requested.

Lead time: a distinction should be made between delivery lead times and manufacturing lead times.

Delivery: the average delivery times from the Jeatson workshops are as follows:

  • Colissimo tracking: 3 working days
  • letters: 3 to 5 working days

Any overrun of the possible deadline cannot give rise to damages, withholding or cancellation of the order by the buyer.

In the event of a delay in delivery in relation to the date initially fixed, the buyer must notify Jeatson by email in order to be able to carry out an investigation with the carrier but also to improve the quality of service. An investigation with the carrier can last up to 21 working days, if during this period the product is found, it will be immediately re-routed to the place of delivery designated in the order form.

Check upon receipt that the packaging is intact. If you have any doubts, unpack the package in the presence of the carrier and make the necessary reservations on the delivery note. Then within 3 days send a registered letter with acknowledgment of receipt to the carrier with a copy to Jetson.

Under no circumstances will Jeatson be held responsible for delays or losses attributable to the postal service or any other carrier.

Quality or compliance issue

In the event of delivery of a product that does not comply with the order, the buyer must formulate his complaint within 14 days of receipt of his package.

Complaints must be made by email or telephone and must include:

  • buyer’s contact details
  • the reference of the products concerned
  • the reason for the complaint

Under no circumstances may an order be returned without the prior consent of Jetson.

All Jetson items are made or customized exclusively for its customers. In the event that the order has been scrupulously respected by JEATSON, the latter cannot initiate a refund or accept any withdrawal from a customer insofar as the latter has validated his order via the Net. .

The right of withdrawal will apply exclusively to non-personalized products, and in this case only. The customer will have the period of 14 clear days knowing that the return costs are attributable to it. Jetson will not be able to make a refund but will issue a credit note corresponding to the returned goods.

Protection of personal data

Information rights (article 32 of the law of January 6, 1978 amended by the law of August 6, 2004): The person responsible for the processing implemented is the company Jeatson.

Right of opposition (article 38 of the law of January 6, 1978 modified by the law of August 6, 2004): You have the possibility of opposing for legitimate reasons to appear in a file. Any person may refuse, without having to justify himself, that the data concerning him be used for prospecting purposes, in particular commercial.

Right of access (articles 39, 41, 42 of the law of January 6, 1978 modified by the law of August 6, 2004): Any person proving his identity has the right to question the person in charge of a file or a processing to know if it holds information on it, and if necessary to obtain communication of it.

Right of rectification (article 40 of the law of January 6, 1978 amended by the law of August 6, 2004): You can have your information rectified, completed, updated, blocked or deleted. In all cases, the exercise of this right is carried out, in accordance with the Data Protection Act, by contacting support@jeatson.com . For all information on the protection of personal data, you can consult the website of the Commission Informatique et Liberté: www.cnil.fr

The use of your data is intended for the processing of your order.

Dispute settlement

French law and the rules of jurisdiction are applicable to settle any disputes that may arise from the implementation of these T&Cs.

Jeatson invites the customer to seek a solution to any problem that may arise by simply contacting it. Above all, Jetson is looking for solutions that satisfy its customers.

Mediation

In accordance with the provisions of the Consumer Code, the customer may have recourse to the mediator to whom he reports for the processing of his complaints.

Our mediation center is the FNA (national federation of automotive crafts): https://fna.fr

Conditions of inadmissibility of files (art. L.612-2 of the Consumer Code):

The consumer does not justify having tried, beforehand, to resolve his dispute directly with the professional by a written complaint according to the methods provided, if necessary, in the contract the request is:

  • manifestly unfounded or abusive
  • the dispute has been previously reviewed or is being reviewed by another mediator or by a court
  • the consumer has submitted his request to the mediator within a period of more than one year from his written complaint to the professional
  • the dispute does not fall within its jurisdiction.
  • The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his request for mediation.

Delivery delay

Delivery times are estimated as follows:

  • Support for your order
    Your order is taken care of on D+2 from Monday to Friday if you place your order before midnight and pay by credit card or Paypal.
    Orders paid by cheque, bank transfer or money order are taken care of on D+1 from the day of receipt of payment.
  • Manufacturing
    Manufacturing times are estimated at 2 to 3 days.
    You will receive an automatic notification by e-mail* when your order is put into production.
  • Delivery
    The average delivery times noted are 48 to 72 hours in mainland France.
    You will receive an automatic notification by e-mail* when your order has been dispatched from our workshop.

*: If you do not receive your package within 72 hours of receiving this email, please contact our customer service on 04 94 96 65 30 , open Monday to Friday from 9:30 a.m. to 5 p.m.

IMPORTANT: Any special request on your part will result in an increase in these deadlines.